FAQ

Do you ship overseas?
We want to spread the joy no matter where you are!
Feel free to reach out to kiki@wifferent.com if you need further help anytime!

Where is my package?
We totally understand your frustration when you are not able to find your package. Please check your email or messenger (depending on how you complete the purchase) to see if there’s a tracking number provided.

It usually takes 24-48 hours for the system to update the tracking number for you after we prepare the shipment.

If you did find your tracking number, please check the carrier tracking site with the most up to date status! If it’s delivered but you still can’t find it? Look around to check if the package were delivered to the apartment office, locker, neighbors door, etc.

If you did all the above but still can’t retrieve your package, please email us at kiki@wifferent.com with your order number and our friendly wifferent Crew will be happy to help!

Click me to track your order.

How do I return my order?
Bringing you 100% of happiness is our mon! After receiving your product, you have 30 days to return if it doesn’t meet your expectations.

Please email us at kiki@wifferent.com with your order number and the reason why you are returning so our friendly wifferent Crew can assist you. Please note that we do not offer gift exchanges at this moment.


Once we receive the return package, we’ll gladly refund your purchase price. The refund will be sent to the original form of payment. Your bank may require additional time to post this transaction to your account. Please note that we do not provide return labels but we will refund your initial shipping cost! Please keep any emails or text you receive regarding your order as they may contain important information.

To qualify for return, merchandise must be in new condition, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products will be refunded for the full purchase price.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, including costumes) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.